Adoption and impact
The adoption among our employees has gone well.
The Review Queue is a particularly useful tool, and we see colleagues collaborating with it very naturally.
Cases are followed up more effectively because different stakeholders can work together more smoothly, and duplicate email communication has been significantly reduced.
We deliberately chose a phased implementation, so there is still room to expand. For a firm with growth ambitions, that's exactly the strength of the platform: it grows together with us.