A clean sweep
At Desdalex, we switched to Lawcloud in 2018, when it was still the new kid on the block. At the time, we made a clean sweep of our processes and infrastructure, and put our digital fate in the hands of Lawcloud, who claimed that things could be done much more efficiently. In two weeks’ time, we practically replaced all our technology, including telephony, by a new and unfamiliar system. It goes without saying that such a transition from decades-old processes to something completely novel had a significant impact and required some adjustment.